Shipping Policy
Last updated: 02/07/2025
Welcome to Resin Root — where timeless, handcrafted epoxy and wood art meets reliable, local delivery.
This Shipping Policy explains how and when your order will be processed and delivered.
Shipping Area
At this time, we only ship within South Africa.
Courier Partner
All orders are shipped via The Courier Guy, ensuring safe and trackable delivery to your door.
Processing Times
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Ready-to-ship items: Dispatched within 2–4 business days after payment confirmation.
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Made-to-order pieces: Please allow 10–20 business days for crafting and curing before dispatch. Timelines may vary depending on design complexity and resin setting time.
You’ll receive a confirmation email with tracking details once your order is on its way.
Delivery Times
Once dispatched, delivery usually takes 1–4 business days, depending on your location. Rural or outlying areas may take slightly longer.
Shipping Costs
Shipping is calculated at checkout based on your delivery address. We strive to keep rates affordable and reflective of your location and parcel size.
Address Accuracy
Please ensure your delivery address is correct. Resin Root is not responsible for delays or losses due to incorrect or incomplete shipping information.
Damaged Packages
If your item arrives damaged:
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Take clear photos of the outer packaging and product damage.
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Contact us within 48 hours of delivery at info@resinroot.co.za.
We’ll assist you in resolving the issue promptly.
Local Pickup
At this time, we do not offer local pickup.
Questions?
We’re here to help! If you have any questions about shipping, your order, or delivery timelines, please reach out to us at admin@resinroot.co.za